Orders & Fulfilment
Learn how to process orders, handle shipping, track order statuses, understand production timeframes, and troubleshoot common issues.
13 articles
Understanding Inkthreadable's Automatic Payment Options
Order Processing 🛒
Explore topics like payment, changing shipping methods for unpaid orders, and understanding the different order statuses.
How to Change the Shipping Method on an Unpaid OrderUpgrade the shipping method on your unpaid orders.
How to pay for multiple orders at onceWhether you're integrated or not, learn how to pay for any or all of your unpaid orders at once.
OrderingHow to place, amend and cancel orders and other order related questions
Tracking your order statusLearn how to track the internal status the orders placed through your Inkthreadable account
Why has my order been refunded and not fulfilled?Learn why your order may have been cancelled unexpectedly
Shipping & Fulfilment 🚚
Learn about our shipping methods, international delivery, packaging and more.
Shipping MethodsLearn about each shipping option as well as it's cost and what happens if your order doesn't arrive
Packaging your ordersHow do we pack your orders?
Shipping Keywords for eCommerce IntegrationsInkthreadable integrations use these keywords to determine your shipping methods. If no keyword is found, the default will be used.
Shipping & returnsLearn how we'll ship your orders and what our returns policy is
Order Delivery FAQAnswers to commonly asked questions about the shipping and delivery of your orders.
Why has my order been part-shipped?Learn why we sometimes ship items in your orders before the order is complete.
General Product Safety Regulation (GPSR)
Detilas on the EU's GPSR effective from 13th December 2024
Understanding the EU’s General Product Safety Regulations (GPSR) 2024 for online sellers