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Orders & Fulfilment
Learn how to process orders, handle shipping, track order statuses, understand production timeframes, and troubleshoot common issues.
10 articles
Order Processing 🛒
Explore topics like payment, changing shipping methods for unpaid orders, and understanding the different order statuses.
How to Change the Shipping Method on an Unpaid OrderUpgrade the shipping method on your unpaid orders.
How to pay for multiple orders at onceWhether you're integrated or not, learn how to pay for any or all of your unpaid orders at once.
OrderingHow to place, amend and cancel orders and other order related questions
Tracking your order statusLearn how to track the internal status the orders placed through your Inkthreadable account
Shipping & Fulfilment 🚚
Learn about our shipping methods, international delivery, packaging and more.
Shipping MethodsLearn about each shipping option as well as it's cost and what happens if your order doesn't arrive
Packaging your ordersHow do we pack your orders?
Reporting a Missing Parcel (UK Only)This article provides a step-by-step guide on how to report and claim for a missing parcel shipped with Royal Mail.
Shipping Keywords for eCommerce IntegrationsInkthreadable integrations use these keywords to determine your shipping methods. If no keyword is found, the default will be used.
Shipping & returnsLearn how we'll ship your orders and what our returns policy is
Order Delivery FAQAnswers to commonly asked questions about the shipping and delivery of your orders.