Inkthreadable

Understanding Inkthreadable's Automatic Payment Options

Learn how to process orders, handle shipping, track order statuses, understand production timeframes, and troubleshoot common issues.

Orders & Fulfilment

Upgrade the shipping method on your unpaid orders.

How to Change the Shipping Method on an Unpaid Order

What you can change or cancel at each order status: unpaid, paid and in production.

How to Change or Cancel an Order

Where to get a discount code, where to enter it, and what to check if your code isn't working.

Using a Discount Code

Whether you're integrated or not, learn how to pay for any or all of your unpaid orders at once.

How to pay for multiple orders at once

How to place, amend and cancel orders and other order related questions

Ordering

Learn how to track the internal status the orders placed through your Inkthreadable account

Tracking your order status

Learn why your order may have been cancelled unexpectedly

Why has my order been refunded and not fulfilled?

Explore topics like payment, changing shipping methods for unpaid orders, and understanding the different order statuses.

Order Processing 🛒

Learn about each shipping option as well as it's cost and what happens if your order doesn't arrive

Shipping Methods

How to report a faulty or damaged item, and how reprints and refunds work.

How to Report a Faulty Item and Request a Reprint

Where to find your tracking number, courier tracking links, delivery timescales, and what to do if a parcel is late or missing.

How to Track Your Parcel

Packaging your orders

Inkthreadable integrations use these keywords to determine your shipping methods. If no keyword is found, the default will be used.

Shipping Keywords for eCommerce Integrations

Learn how we'll ship your orders and what our returns policy is

Shipping & returns

Answers to commonly asked questions about the shipping and delivery of your orders.

Order Delivery FAQ

Learn why we sometimes ship items in your orders before the order is complete.

Why has my order been part-shipped?

Learn about our shipping methods, international delivery, packaging and more.

Shipping & Fulfilment 🚚

Understanding the EU’s General Product Safety Regulations (GPSR) 2024 for online sellers

Detilas on the EU's GPSR effective from 13th December 2024

General Product Safety Regulation (GPSR)

Products

Services

Contact Us

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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