Please allow up to 10 working days for UK orders to arrive or 30 days for international orders to arrive. If tracking information has not been updated, it is recommended to wait a minimum of one working day as updates may be delayed during transit. Tracking terms such as "in transit" or "awaiting processing" may indicate that the parcel is still being processed through the courier's network.

If your order hasn't arrived within 10 or 30 days, we recommend first checking with your buyer to confirm that the shipping address is correct. Additionally, review your tracking information for any status updates such as "delayed" or "arrived late." These statuses can provide insight into the parcel's current progress. Before reporting the parcel as missing, ensure the estimated delivery date has passed and there are no recent tracking updates indicating movement.

Once confirmed, please get in touch with our team to let us know. If the parcel is missing, we can offer a full refund or replacement within 60 days of dispatch. Retain your tracking number, as it will be required for any follow-up actions when contacting our support team.