A few questions come up frequently when new users are installing their shipping methods on Shopify. We've answered them below to save you time, but let us know if you have an issue that's not listed here.

If you find that your shipping rates are totalling more than they should despite following this guide, you may have a package set up by default that adds extra weight to your orders.

This is easy to resolve, though!

Head to your Shopify Dashboard > Settings > Shipping and Delivery and scroll down to 'Packages'. This is where you'd assign extra shipping costs based on weight and package size, but packing costs are included in our shipping rates.

This means if you have a package set up here, it'll only add more weight to a parcel that doesn't need it, pushing your order shipping up to a higher weight bracket.

Edit anything listed here to a weight of 0g, or delete it entirely if you can.

After this step, your shipping rates should perfectly match ours.

There are certain shipping methods that require a keyword to be included in your rate name for orders to be received correctly when the order is sent to Inkthreadable.

Our system looks for these when an order is received from your Shopify store, so to avoid any mistakes, these keywords should be used for each shipping method.

Using these keywords is as simple as including them in the Name field for each shipping rate you set up.

Any methods which don't have a keyword included will use our default shipping methods based on the shipping destination and weight of the parcel, which are listed below:

View the prices for all costs on our shipping costs page.

You can always find our product weights on our shipping costs page, but we'll also list them below for you:

If you have any further questions, please don't hesitate to get in touch with our support team via chat or email support@inkthreadable.co.uk