E-Commerce Troubleshooting 🤔

Find step-by-step guides for addressing Etsy, Shopify, WooCommerce, TikTok Shop errors, and other technical hiccups.

11 articles

Find solutions for order syncing errors ("On Hold" status), obscured addresses, and other issues unique to selling on TikTok Shop.

Understanding the TikTok "On Hold" StatusWe want to clear up any questions you may have about the TikTok "On Hold" status and how it relates to your Inkthreadable orders.

How to Fix Obscured Addresses on TikTok Shop OrdersThis help guide provides a solution for when asterisks (***) hide the address on your TikTok orders.

Shopify Troubleshooting

Address common Shopify shipping errors like "This order can't be shipped...", missing addresses, and configuration issues within your Shopify store.

Troubleshooting Order Status Issues in ShopifyAre your Shopify orders stuck "In Progress" and not updating to "Fulfilled"? Learn the common reasons and how to fix them.

'Why is there no shipping address for an order I received in Shopify?'If you've noticed this happen, it's easily fixed!

How to solve the Shopify error "this order can't be shipped to your location"Do you get this error when attempting to place an order in your Shopify store? Find the solution here.

Troubleshooting Shopify Shipping MethodsThis article answers common questions when setting up shipping methods for Shopify fulfilment.

How to Update the Inkthreadable Shopify App before 1st February 2025

Etsy Troubleshooting

Get help with troubleshooting delayed Etsy orders, incorrect shipping information, and other potential hiccups in the Etsy-Inkthreadable connection.

Troubleshooting the "Invalid Post Code" Error on EtsyHaving trouble exporting your products to Etsy? This article will provide you with the steps to fix the "Invalid Post Code" error message.

My Etsy order hasn't been received by Inkthreadable?Find out what to do if your Etsy order doesn't come through to us.

WooCommerce Troubleshooting

Diagnose and troubleshoot errors preventing WooCommerce orders from reaching Inkthreadable, incorrect URLs, and other technical problems specific to the WooCommerce integration.

Troubleshooting WooCommerce Orders Not Received Through Inkthreadable IntegrationThis help article will guide you through identifying and resolving the issue.

Troubleshooting the Wrong URL Error for WooCommerce IntegrationLearn how to address the Wrong URL error when installing the WooCommerce integration.