The connection between your TikTok shop and Inkthreadable may not last forever. If it expires, or if it's removed in Seller Centre, new orders stop coming through to us.
Orders not coming through?
Check these in order:
Is the product linked?
Open TikTok Link Products. Each product must show as 100% linked.Is the order waiting for payment?
Check your Unpaid Orders page. We don't start an order until it's paid.Is your shop still connected?
If the first two checks are fine, reconnect your shop using the steps below.
Reconnect your shop
Log in to your Inkthreadable account.
Log in to TikTok Shop Seller Centre in the same browser.
Open our TikTok integration page.
Click Connect my store.
Follow the TikTok steps as you have when you first linked your accounts.
Reconnecting doesn't affect the products you've already linked. Your products should still all be linked, and future orders will come through as expected.
Orders placed while your shop was disconnected may not come through to us. Check your recent orders in Seller Centre, and contact us if any are missing.
See or remove the connection in TikTok
In Seller Centre, you can see the apps connected to your shop under App Store > My apps and incidents. You can also remove a connection there.
If you remove it, orders stop coming through to us until you reconnect.
Any questions? Reach out via live chat on our website, or email support@inkthreadable.co.uk.