What we can change on an order depends on where it is in its journey.

Each order moves through a series of statuses, which you can check on your Order Tracking page:

For more detail on statuses see Tracking your order status.

You can change the shipping address of a paid or unpaid order at any point before it has shipped. This guide explains the process.

The new address must be in the same country; to change the destination country, contact our support team.

You can change the shipping method for an unpaid order. This guide explains how.

If the order has been paid and you'd like to change the shipping method, please contact our support team.

Paid orders are orders in your Inkthreadable account that have been paid, either manually or through one of our automatic payment options.

Once an order is paid it enters the production queue. Once in the queue, orders pass through production in priority order from the date & time paid. This means as time goes by we're less likely to be able to make changes.

To change a paid order, please contact our support team through live chat as soon as possible. To help speed things up, please include:

We'll make the changes if we can, and get back to you to confirm either way.

It's possible to cancel a paid order, though the earlier you reach out to us to cancel the more likely it will be. We can't make any guarantees due to the nature of the print on demand process; once an item has entered production it can't be cancelled.

Please contact our support team by live chat as soon as you know the order needs to be cancelled. Our team will review the request and cancel if possible. All refunds are paid back to the original payment method.

If the order is too far along to be cancelled we can update the shipping address to ship to you rather than your customer if they have cancelled their order with you.

Unpaid orders are orders in your Inkthreadable account that have been placed but not paid, and so hasn't entered production. These can be manual orders you've saved rather than completing payment, or orders passed from an integrated store that haven't been paid for automatically.

An order being unpaid gives you more time to make changes to the shipping details.

Changes to the products & design files can't be made until the order as been paid. Once paid, an order enters our production system giving our support team access to make changes on your behalf. To request our team make changes, you'll first need to complete payment.

You can learn how to pay an unpaid order here.

The alternative is cancelling the unpaid order to place a new one with the correct details & design files.

Unpaid orders are cancelled through your account.

Head to your unpaid orders page and click on the order number. Scroll to the bottom of the page and click the Cancel order button.

If your orders sync from an integrated store with automatic payments enabled, they're paid and sent into production automatically. Two important things to know:

If we spot a problem with an order we'll place it on hold and email you with options for how to proceed. If we don't hear back from you within 7 days, we'll regretfully cancel the affected item and provide a full refund.

There are a few reasons for orders being on hold, such as:

Need a hand with any of this? Get in touch with our team by clicking the live chat icon.

And remember: the sooner you message us about a change, the more we can do!