How to order with Inkthreadable
How do I place an order?
Once you’ve registered to the Inkthreadable site you can place drop shipping orders through your account through your Products page (but you'll need to create your products first!).
How do I place a bulk order?
If you're interested in ordering in bulk you'll need to get in touch with us to discuss quantity, printing options and pricing. You can email or send a message through our live chat service.
Can I amend my order after it has been placed?
Unfortunately not. If you need to make any changes to an order you'll need to cancel it and place a new order with the amendments already made.
How do I cancel my order?
If you've already paid for the order you'll need to let us know, either by email or live chat. This must be done within 12 hours of the order being paid since after this time production may have begun. We may be unable to cancel any orders after this time.
If production has already begun within 12 hours we will be unable to cancel the order at this time too.
If your order has not yet been paid you can cancel at any time by logging in to your account and heading to the Order Tracking page. Select the order you'd like to cancel from the drop-down menu and click the Cancel this order button.
How do I send you my designs?
During the product creation process, you'll upload/assign a design to your products. When you place an order, any associated print files and product mockups are sent through to our fulfilment team.
What format should artwork be supplied in?
Preparing and uploading artwork files appropriately is crucial to ensuring high-quality prints with Inkthreadable. This guide outlines key recommendations to help you prepare designs for printing across a range of products.
File format & transparency
Use High-Resolution PNG Files: Inkthreadable requires artwork files to be saved in a high-resolution PNG format with a transparent background. This ensures precise and clean printing. The minimum quality is 300 ppi at the size you want your design printing.
Backgrounds
Preserve transparency: For anything with no background, saving as a PNG will preserve the transparency. Saving as a JPG will add a white background which will be printed if uploaded as Inkthreadable does not alter print files.
Anything with a background: Include your background in your print file. Inkthreadable won't add a background colour to your design on request, we print what's uploaded.
Sizing and Rescaling
No automatic resizing: Inkthreadable does not rescale or resize artwork files. All files are printed exactly as submitted. To ensure designs fit appropriately on different products, create artwork at the correct dimensions for each product's designated print area. You can find templates on each product page to help with this.
Is Inkthreadable available to those outside the UK?
Yes! Prices are listed in GBP by default but can be changed to either EUR, USD, AUD, CAD, CHF & NOK. Prices listed in any alternative currently to GBP are only estimates and will be confirmed when checking out. We also ship worldwide, so international customers can place orders for international delivery.