When placing your orders for fulfilment with Inkthreadable you'll have three different shipping options: Standard, Recorded, Tracked and Courier. Each has its pros and cons, and ultimately it's up to you which method you ship with. 

Standard shipping (Royal Mail 24 or 48)

This is the cheapest option available. It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 24 services arrive the next working day but can take up to 3 working days to arrive (in the UK).

Royal Mail 48 generally arrives within 2 working days but can take up to 5 working days to arrive.

Delivery Estimates:

  • UK - 1 to 3 working days 
  • EU - 3 to 5 working days
  • Everywhere else - 7 to 10 working days
    (Please note, due to COVID & Brexit, many services are taking longer than usual)

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.

Delivery Estimates:

  • UK - 1 to 3 working days
  • EU - 3 to 5 working days
  • Everywhere else - 7 to 10 working days

Tracked Shipping (Royal Mail Tracked)

This service provides updates from the parcel leaving Inkthreadable to arriving with your customer. We offer both Royal Mail 24 and 48, which have different expected delivery times but both provide a fully tracked service.

Courier Shipping (DPD Next Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The 'next day' service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer. Please note, the parcel will be delivered the next working day after dispatch and our usual lead time still applies.

Delivery estimates:

  • UK - Next working day (after dispatch)
  • EU - 3 to 5 working days
  • Everywhere else - 5 to 7 working days

Shipping costs

Shipping costs are based on the weight of your parcel, the shipping method and the destination it's being shipped to. All parcels heavier than 0.699kg will default to DPD courier service.

What happens if my order doesn't arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by Inkthreadable. If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit. 

Royal Mail

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 30 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem. We need lost parcels to be reported within 60 days of dispatch to offer a replacement, after this time we cannot offer a replacement.

DPD

All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you'd like our help you can let us know using the details below.

If you'd like some help tracking your order, or you need to report a missing parcel, you can get in touch with us through live chat, or by sending our customer service team an email.

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