What are the general reasons for order refunds?
Refunds usually happen when something about an order can’t be completed; either because certain requirements aren’t met, or we don’t get the information we need to move things forward.
Our refund policy exists to keep things clear and consistent if issues do come up.
Common reasons for refunds
Artwork or file issues: If the artwork or files sent with an order don’t meet our requirements, and the correct files aren’t provided in time, the order may need to be canceled and refunded.
Missing info or confirmations: Sometimes we need a bit more information to complete an order. If we don’t receive the requested details or confirmations, we may have to issue a refund instead.
How to avoid refunds
To help make sure your order ships without any complications:
Double-check that your artwork or files meet our submission guidelines.
Reply quickly to any messages asking for updates, corrected files, confirmations, or licences.
If you’re unsure about anything, reach out to our support team as a priority.
Following these steps helps us keep your order on track and avoid any unnecessary delays or cancellations.