Inkthreadable dispatches orders within these lead times, counted in working days from when the order is paid:

Delivery time depends on the shipping option chosen and is added on top of the lead time.

Usually, yes. An order with several products is dispatched when its slowest item is ready, so a t-shirt and a poster ordered together follow the t-shirt's five working days. Occasionally we split an order into separate parcels when the packaging needs it, or so one item doesn't hold up the rest.

Inkthreadable will contact you within one working day to explain and ask how you'd like to go ahead. If we don't hear back within 7 days, we'll cancel and refund the out-of-stock items only. The rest of the order goes ahead as normal.

Inkthreadable ships with Royal Mail and DX. Courier orders to Europe are delivered by DPD.

Orders ship in recyclable paper and cardboard packaging, and the only plastic is the end caps on tubes for rolled art prints. See Packaging your orders for how each product is packed.

Yes. Every Inkthreadable order is tracked. The tracking number is in the dispatch email we send you, and on the order tracking page in your Inkthreadable account.

Delivery times are added on top of the dispatch lead time. Prices and estimates for every option are on our shipping costs page.

Royal Mail 24 aims for next-day delivery, so an order shipped on Wednesday should arrive on Thursday, but it can take up to three days. We can't guarantee delivery by a specific date.

Yes. Inkthreadable can ship any order to any country, by Royal Mail or courier depending on the destination and the option chosen.

For most countries outside the UK, the recipient pays any duties and import taxes when the parcel arrives. Inkthreadable doesn't ship duties paid, except to the USA.

USA: orders ship with duty paid, so your customer isn't charged on arrival. The duty is added to your fulfilment cost, and each product has its own rate. Work out the duty on a product with our USA duty calculator.

EU: Inkthreadable doesn't have an IOSS number for you to use. If you have your own, send it to us and we'll add it to your EU orders. Orders placed through a marketplace such as Etsy use the marketplace's IOSS number.

Parcels occasionally go missing. Inkthreadable treats a parcel as lost 10 working days after dispatch within the UK, and 28 working days after dispatch everywhere else. We can't send a replacement before then, because we can't claim from the carrier until that point.

If the carrier has lost your parcel and you report it within 60 days of dispatch, Inkthreadable will send a free replacement or refund the order, whichever you prefer. After 60 days, we can't look into it with the carrier or replace it free of charge.

If tracking shows the parcel as delivered, ask your customer to confirm their address and check with neighbours, their mailbox and any safe place first. We can replace a parcel marked as delivered when there's evidence it went to the wrong address. Parcels lost because of an incorrect address on the order aren't covered.

If a parcel can't be delivered and comes back to us, Inkthreadable will contact you within 7 days of receiving it. We'll hold it for 14 days, and you can pay a £1.20 admin fee (including VAT) plus the original postage to have it sent again. If we don't hear from you within 14 days, the parcel is disposed of. We can't predict how long a returned parcel takes to reach us.

The same applies if your customer posts an item back to our address: if we can match it to the original order, we'll let you know and offer to reship it for the same £1.20 admin fee plus postage.

Every product is printed to order, so Inkthreadable only accepts returns for faulty items or items we sent by mistake. Returns for any other reason, including a change of mind or a wrong size, are handled by you.

Set out your returns policy and your own returns address in your store, and don't give customers our address.

Report a fault within 28 days of dispatch, ideally within 7. Email support@inkthreadable.co.uk or send us a message on the messenger with:

Once Inkthreadable confirms the fault, we'll replace or refund the item. A refund covers the full cost, including the original shipping. Faults reported more than 28 days after dispatch can be replaced but not refunded.

Usually not. Inkthreadable only asks for the item back if we can't confirm the fault from the photo. In that case, the postage to send it to us is paid by you or your customer, and we'll refund it if we find a fault.

Send us the order number and a photo of the item that arrived. Inkthreadable will send the correct item free of charge, and your customer can keep the wrong one.

Yes. Inkthreadable guarantees DTG (direct to garment) and DTF (direct to film) prints against wear from washing for 12 months, as long as the care instructions have been followed. If a print deteriorates within that time, send us the order number and a photo and we'll replace the item.

The guarantee covers the print only, not holes or other damage to the garment, and it's for replacements, not refunds.

Our support team is on email and messenger from 9am to 5pm on weekdays. We reply within one working day, with an average response of 30 minutes during working hours.