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How to place, amend and cancel orders and other order related questions

Updated over a week ago

How do I place an order?

Once you’ve registered to the Inkthreadable site you can place drop shipping orders through your account through your Products page (but you'll need to create your products first!).

How do I place a bulk order?

If you're interested in ordering in bulk you'll need to get in touch with us to discuss quantity, printing options and pricing. You can email or send a message through our live chat service. 

Can I amend my order after it has been placed?

Unfortunately not. If you need to make any changes to an order you'll need to cancel it and place a new order with the amendments already made.

How do I cancel my order? 

If you've already paid for the order you'll need to let us know, either by email or live chat. This must be done within 12 hours of the order being paid since after this time production may have begun. We may be unable to cancel any orders after this time.

If production has already begun within 12 hours we will be unable to cancel the order at this time too.

If your order has not yet been paid you can cancel at any time by logging in to your account and heading to the Order Tracking page. Select the order you'd like to cancel from the drop-down menu and click the Cancel this order button.

How do I send you my designs?

During the product creation process, you'll upload/assign a design to your products. When you place an order, any associated print files and product mockups are sent through to our fulfilment team. 

What format should artwork be supplied in?

Please supply your artwork as a PNG at 300dpi in RGB colour mode. If your design does not have a background the PNG format will preserve the transparency for printing.

Is Inkthreadable available to those outside the UK?

Yes! Prices are listed in GBP by default but can be changed to either EUR, USD, AUD, CAD, CHF & NOK. Prices listed in any alternative currently to GBP are only estimates and will be confirmed when checking out. We also ship worldwide, so international customers can place orders for international delivery.

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