How to find your invoices, VAT details & payment options
This guide gives you quick answers about invoices, receipts, VAT and how to pay for your orders, with links to our detailed guides where you can dig deeper.
Where can I find an invoice or receipt for my order?
When you place and pay for an order, you'll receive a receipt email summarising your payment, and an order confirmation email with your VAT invoice attached as a PDF.
If you're struggling to find the email please check your junk & spam folders as these emails can easily be filtered by mistake.
If you can't find your email, contact the team through live chat and we'll send a copy. To help us find it quickly, please include your order Inkthreadable number and the email address you use to log in to your account.
Will my customers ever see an invoice?
No, your parcels are white label. We don't include any invoices, production costs or mention of Inkthreadable with the orders we ship to your customers.
How is VAT applied to my orders?
VAT is currently 20%, and whether it applies depends on your billing address and where your order ships.
Orders with a UK billing address always include VAT, while orders billed in the EU or internationally and shipped outside the UK can have the VAT deducted automatically.
If you're VAT registered, you can add your VAT number in the VAT no field underneath your billing address on your Profile page.
For the full breakdown of every scenario, see Calculating VAT for your orders.
How do I pay for my orders?
You can pay for each order manually, either by credit/debit card, PayPal or with credits from your account balance.
If you saved your order instead of paying you can make a manual payment from your unpaid orders page. Orders only enter production once they're paid.
You can also choose one of three automatic payment options, especially helpful for print on demand brands when orders can be placed at any time:
Automatic card payments with Stripe: securely store your card details and new orders from your integrated stores are charged automatically. Inkthreadable does not hold your card details on file, only Stripe holds this information.
Prepaid credits: top up your credit balance manually, and new orders are paid from it automatically.
Auto top-up credits: when your credit balance runs low, it's automatically topped up from a pre-authorised card so production is never delayed.
For a full comparison and setup help, see Understanding Inkthreadable's Automatic Payment Options.
To pay several orders together, see How to pay for multiple orders at once.
Credits and top-ups in brief
Credits are a prepaid balance on your Inkthreadable account. You can top up manually, or set an automatic top-up amount so your balance refills from a pre-authorised card whenever it runs low. If an order comes in and there aren't enough credits to pay for it automatically, we'll email you so you can top up or pay for the order manually.
Did you know? Maintaining a credit balance can help you save on transaction fees compared to processing payments individually through Stripe.
Still need a hand with an invoice or payment? Contact our team by clicking the live chat button.