It's always a good idea to check your integrated products to make sure everything is set up right. You should make a habit of doing this each time you add a new product to your store that's fulfilled through Inkthreadable, but this guide also explains how you change the garments used to fulfil your Squarespace orders.
First, you'll need to sign in to your Inkthreadable account and head to the Squarespace page. There will be three options available to you here: manage, export and uninstall. Click Manage Squarespace products.
Let's say a customer placed an order for the Love Pug T-Shirt in a Medium/White but received a Small/White. After contacting Inkthreadable about the mistake, we've learned that the customer received an order for a Small/White so the error must be with how the product is set up.
Click Edit next to the product you'd like to manage.
After scrolling to the product variant ordered we can see that the Medium/White option has been set up to be fulfilled using a Small/White. This is where the printing mistake has come from.
We've changed the size of this variant to match the Squarespace product to make sure it doesn't happen again.
Unlinking products temporarily
There are a few circumstances where you don't want Inkthreadable fulfilling certain products for you - maybe you've had a bulk run printed of your bestsellers, or you have a few returns of a particular variant. It's very easy to unlink your product variants so that Inkthreadable don't fulfil it for you.
In the image above you'll see a ticked checkbox in the Squarespace Product column. If you uncheck this it'll suspend fulfilment until this box is re-checked.
Remember: anything unlinked will not be fulfilled by Inkthreadable until it has been linked again. It will then be your responsibility to fulfil this variant.
When you've finished managing your products click the Save button either at the top or bottom of the page.