Customers will often get in touch to let you know their order is a gift shipping directly to someone, and that they'd like to include a gift message with the parcel to let them know who it's from.

You can add or edit a gift message to an order at any time up to the point the order is shipped. If the order has shipped or is being shipped as you add the gift message, your changes will be saved but the gift message won't be added to the packing slip.

If a gift message has been added to an order the resale price will not be included on the packing slip.

To include a gift message with your order:

Log in to your account and head to your Order Tracking page.

Select the order you'd like to add a gift message to from the dropdown menu and scroll to the 'Add personalised message' field. Enter the gift message you'd like to include.

Click the 'Update order details' button at the bottom of the page to save your changes.

The gift message will be included on the packing slip included with your parcel, and will look something like this (depending which packing slip template you have selected):

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