Advice and answers from the Inkthreadable Team

There are two ways to do this: through your Inkthreadable account or through Shopify store admin panel.

Uninstalling through your Inkthreadable account

Log in to your Inkthreadable account and head to the Shopify page. You'll have three options here: manage, export and uninstall. Click the Uninstall button and a prompt will pop up to ask if you're sure. Click OK and the app will be uninstalled from your Shopify store. 

Uninstalling through Shopify

Log in to your Shopify store admin panel and click the Apps button (it's the one that looks like a little jigsaw piece). Find the Inkthreadable app on the list of your uninstalled apps and click the trash can icon on the right-hand side

You'll be prompted to make sure you want to go ahead. Click the Delete button and the app will be uninstalled from your store. 

Deleting the Inkthreadable App

Deleting the app won't remove any products from your Shopify store - these are saved until you delete the products yourself - but the link between Shopify and your Inkthreadable account will be severed. It can't be reversed, so once it's done it's done for good. You'll need to re-sync everything if you decide to reinstall the app. 

Deleting the app also means your orders will no longer be automatically fulfilled by Inkthreadable. You'll need to either place your orders manually through your Inkthreadable account or source an alternative supplier.

If you'd like to talk to our team about your account before deleting the app you can click the chat icon below or send an email to info@inkthreadable.co.uk

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