Our shipping rate updates on the 25th March introduced a a few new things, aside from the general price increase for our current services. 

In addition to the previous shipping options available you'll now have access to: 

  • Royal Mail 48 & Royal Mail 48 Recorded to UK.
  • New lightweight rate to UK.
  • Tiered pricing for Courier to Europe. 
  • Much cheaper rates for shipping to USA. 

These new services have been introduced to offset price increases, and in most cases the new rates are cheaper than the before the update! 

How does this affect my current shipping rates?

If you take no action, nothing will change and your shipping rates will still work as they currently do. Your customers will be charged the same rate on your store, and if your rates are set to match ours you will lose a little money on the shipping costs since we'll be charging you the new rates. 

This means there's no major rush — take your time, consider whether or not you want to add the new rates to your store, and go from there. That being said, we'd definitely recommend adding the new rates since they offer cheaper shipping options for your customers. 

Updating your current EKM shipping rates

If we break it down, there are six things we need to add/update/do to take full advantage of the new rates: 

  • Increase shipping costs to match the new Inkthreadable costs;
  • Add the Royal Mail 48 & Royal Mail 48 Recorded services;
  • Add the new lightweight rates for UK;
  • Update current product weight values for lightweight rates; 
  • Add the new European zones and rates; and
  • Add the new shipping rates for the USA.

Updating your shipping rates in line with Inkthreadable's update

The price increase means we'll now charge slightly more for the the shipping options we offered before the update, and this may or may not affect you depending on how you prices your shipping rates when you set them up. 

For example, if you rounded up to the nearest whole Pound, you'd be charging £2 for a single t-shirt to the UK based on our old rate of £1.50. The new rate for a single t-shirt to the UK is £1.57, and if you were to round up to the nearest Pound it would still be £2. 

Since shipping costs are subjective and different from customer to customer, there's no one right way to detail updating your costs — it will be up to you to review the new costs and decide how much to charge your customers. You can find all shipping costs detailed on our Shipping Costs page. Take some time to review these costs before updating!

Updating your rates for UK, including adding the new lightweight rates, and the new rates for Royal Mail 48 & 48 Recorded

Once you know what you want to charge your customers, head to your EKM dashboard and click the Settings button, found at the far right of the top menu bar (with a little cog next to it), and then click the Delivery Methods button. 

Here you will see the rates you've set up previously. 

The weight ranges have changed slightly since you set these up, which means you'll need to reconfigure your rates to make sure you're charging your customers the right amount. The updates to our shipping rates have introduced new options too, and these now need adding here to make them available for your customers. 

We'll start with updating the UK. 

Click the arrow to expand the United Kingdom delivery method. Here you can see the original 'Regular', 'Recorded' and 'Courier' options. We'll need to edit each of these, but first let's add the new Royal Mail 48 options. Click the Add Delivery Method button.

This will be our rate for the new Royal Mail 48 service to the UK only. Select United Kingdom as the Country, and enter Royal Mail 48 as the Name. This is important since our system will look for the '48' keyword to assign the correct shipping method to your order.

We've entered £0.86 as the Price since this is what we charge, but you can enter anything you'd like. The £0.86 is the price for the new lightweight shipping option, and we'll be adding extra onto this for larger parcels in a second. If you don't want to add cheaper pricing for the lightweight tier, enter your preferred cost here instead.

Scroll down a little and check the box to enable Weight Restrictions. These are needed to charge your customer more as the parcel size increases. 

Check the Minimum & Maximum Order Weight boxes, and enter the weight range as 0.00 - 0.699kg. 

Below this you'll see the Additional Costs section. Here we'll add each weight tier and the additional costs - remember, for this to be accurate you'll need to subtract the Price entered above from the total you want to charge your customer. Again, we'll use our new prices to calculate these prices so ours may look different to yours. 

We have 4 weight tiers with the following additional costs: 

  • 0.00 - 0.099 kg - £0.00 (uses the original Price entered)
  • 0.100 - 0.100 kg - £0.36 (£1.22 — £0.86 = £0.36)
  • 0.101 - 0.399 kg - £2.00 (£2.86 — £0.86 = £2.00)
  • 0.400 - 0.699 kg - £2.34 (£3.20 — £0.86 = £2.34)

Use your own pricing and you'll end up with something resembling ours: 

Click the Save Changes button, and you've now completed your first new rate! Now we're going to repeat the same process for the Royal Mail 48 Recorded service. 

The easiest way to do this is to simply copy the rate we've just set up. Head back to your delivery methods, click the arrow to expand United Kingdom, and then click the copy button next to your new Royal Mail 48 rate.

Enter 'Royal Mail 48 Recorded' and click Copy. 

When the delivery methods reload, expand the United Kingdom options again and click the edit button next to your new Royal Mail 48 Recorded service.

Change the Display Name to Royal Mail 48 Recorded (so your customers know what it  is), and then update each cost based on what you'd like to charge your customers. Remember to refer to our shipping costs as a guide. 

We've started with a base Price as £2.41, and calculated the additional costs from there. There are actually one 3 weight brackets for this service, so you'll need to delete the bottom two and create a new weight bracket from 0.101 - 0.699 kg. 

  • 0.00 - 0.099 kg - £0.00 (uses the original Price entered)
  • 0.100 - 0.100 kg - £0.37 (£2.78 — £2.41 = £0.37)
  • 0.101 - 0.699 kg - £2.41 (£4.82 — £2.41 = £2.41)

Click the Save Changes button and that's the new Royal Mail 48 & 48 Recorded services complete! These services are only available to the UK so there's no need to set them up for Europe or the rest of the world.

Now we need to edit the rates you've set up previously to account for the updated pricing, the new lightweight rate, and the amended weight brackets. 

Head back to your delivery methods, expand the United Kingdom options and click the edit button next to the 'UK Regular' rate.

This is the rate previously set up to offer Royal Mail 1st Class for your customers. We'll be editing this in pretty much the same way we edited the copy of the Royal Mail 48 rate.

Change the Name to 'Royal Mail 24'. Our system has been updated to pick up on the keyword '24' for this service, but will still pick up on the old 'Regular' keyword too. You don't have to change the name, but in the interest of keeping things up-to-date we'd advise it.

Next you'll want to change the Price of this method to what you'd like to charge your customers, referring to our new shipping costs as a guide. In this example we'll update to the new lightweight rate of £1.13.

Next we'll need to update the weight brackets, and the additional costs for each of these. Scroll down to the Weight Restrictions section and update your weight range - it should now be 0.0 - 0.699 kg.

The weight brackets for the additional costs are the same as for the 'Royal Mail 48' service, and the costs we're using are as follows: 

  • 0.00 - 0.099 kg - £0.00 (uses the original Price entered)
  • 0.100 - 0.100 kg - £0.44 (£1.57 — £1.13 = £0.44)
  • 0.101 - 0.399 kg - £2.36 (£3.49 — £1.13 = £2.36)
  • 0.400 - 0.699 kg - £3.31 (£4.44 — £1.13 = £3.31)

Remember, we're using Inkthreadable's shipping rates here so yours will very likely be different. Click the Save Changes button. 

Return to your delivery methods and repeat this process for the 'UK Recorded' rate you've previously set up, or you can delete this rate and make a copy of the 'Royal Mail 24' rate you've just edited.

Either way, change the Name to 'Royal Mail 24 Recorded' and then use our shipping costs to determine your own rates. The weight brackets for this rate will be identical to the 'Royal Mail 24' rate you've just edited. 

Starting at a Price of £2.70 for the lightweight rate, our additional cost weight brackets are: 

  • 0.00 - 0.099 kg - £0.00 (uses the original Price entered)
  • 0.100 - 0.100 kg - £0.46 (£3.16 — £2.70 = £0.46)
  • 0.101 - 0.399 kg - £2.83 (£5.53 — £2.70 = £2.83)
  • 0.400 - 0.699 kg - £5.27 (£7.97 — £2.70 = £5.27)

Remember, our rates will be different to yours! Click the Save Changes button. 

The final step for updating your UK rates is updating the shipping costs for your Courier rates. Click the edit button next to your UK courier rate.

Please note: since the previous guide was written we've introduced a cheaper rate for DPD to the UK up to a certain weight, so you may need to add this to your store too. 

We've used £5.23 as the base Price since that's the cost of DPD Local shipping to the UK, but you can charge what you want. If you haven't set up your courier rate to include DPD Local before now we can do it here.

Scroll down to the Additional Costs section, and add your weight brackets to cover the following: 

  • 0.00 - 0.699 kg - £0.00 (uses the original Price entered)
  • 0.700 - 30.00 kg - £3.25 (£8.48 — £5.23 = £3.25)

Remember, you'll be using your own rates so they may not match ours. Click the Save Changes button, and that's your UK rates completely updated! 

Updating your Europe shipping rates, including adding the new tiered pricing

Unfortunately, the tiered pricing makes the Europe rates a little more complicated to update than for the UK, and the only way to update it to start fresh. That means deleting your current rates for Europe! 

Please note: if you don't want to add tiered pricing, ignore this! You can simply update your current costs based on our new shipping costs.

Head back to your delivery methods. We'll be using Country Groups to set up zones within Europe, and then creating shipping rates just like you have for the UK for each new zone. It's quite a bit of work, but at the end of it you'll have courier rates that vary depending on destination, and you'll be able to offer cheaper shipping as a result. It's definitely worth your time! 

Scroll down below your delivery methods and expand the Country Groups. You'll see Europe listed here. Go ahead and delete Europe. You'll get a warning that some delivery methods will also be deleted, but that's okay. We don't need them anymore. Click Confirm. 

You'll be creating a total of 5 zones - Zones 1 to 4 will include approx 6 countries each, and Zone 5 will include the rest of Europe. Click the Add Country Group button. 

Name your first Country Group 'Europe Zone 1' or something similar, and add the Zone 1 countries: Poland, Germany, Czech Republic, Netherlands, Belgium & Luxembourg. 

Click the Save Changes button, and then repeat this process for Zones 2 to 4. You can find each zone listed on our Shipping Costs page, with the countries and cost of shipping outlined for each, but here are the countries listed anyway: 

  • Zone 2: Hungary, Austria, Slovenia, Denmark, France, Slovakia.
  • Zone 3: Lithuania, Portugal, Switzerland, Sweden, Latvia, Spain, Italy. 
  • Zone 4: Estonia, Croatia, Finland, Romania, Serbia, Greece.

For Zone 5, there's no way to add all European countries not currently included in zones so you'll need to add these manually. Create a new Country Group as before, name it 'Europe Zone 5' and add the following countries: 

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Holy See (Vatican City State), Iceland, Ireland, Jersey, Kazakhstan, Kyrgyzstan, Liechtenstein, Macedonia (The Former Yugoslav Republic Of), Malta, Moldova (Republic Of), Monaco, Montenegro, Norway, Russian Federation, San Marino, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.

Click the Save Changes button and you'll end up with this: 

The next step is to set up the rates for the first Zone. From there you'll be able to copy and edit to speed things up! 

Click the Add Delivery Method button. 

In the Country drop down box, select the 'Europe Zone 1' you've just created. The Name should be 'Regular (Zone 1)', and you can set the Display Name as anything you'd like that identifies the method for your customers. We're using the base Price of £3.92.

You'll be familiar with what comes next! Scroll down and check the Weight Restrictions box, and then the Minimum & Maximum weight boxes. These should be 0.00 kg and 0.699 kg respectively. And again, you'll then need to enter weight brackets for your Additional Costs.

Using our Shipping Costs we've entered the following values, but remember you'll likely be using your own values.

  • 0.00 - 0.100 kg - £0.00 (uses the original Price entered)
  • 0.101 - 0.399 kg - £2.99 (£6.91 — £3.92 = £2.99)
  • 0.400 - 0.699 kg - £5.50 (£9.42 — £3.92 = £5.50)

Click the Save Changes button, and then repeat this process for the 'Recorded' shipping method for Europe Zone 1. 

Click the Copy button next to your new rate and name it 'Recorded (Zone 1)'. 

Note: When we duplicated the 'Regular' rate to create the 'Recorded' rate it was placed in the Rest of the World area since we didn't define a country. 

Click the Edit button next to your new shipping method. Change the Country to 'Europe Zone 1' and the Display Name field to 'Royal Mail 1st Class Recorded' or similar, to let your customers know what it is.

Again, we used our own rates for this so yours will likely be different. The weight brackets for the Additional Costs are identical, so after updating the Price field you can scroll down to update your Additional Costs prices. Remember to refer to our Shipping Costs page to decide on what you want to charge. After updating the Price field to £8.78, these are the brackets and prices we used: 

  • 0.00 - 0.100 kg - £0.00 (uses the original Price entered)
  • 0.101 - 0.399 kg - £2.72 (£11.50 — £8.78 = £2.72)
  • 0.400 - 0.699 kg - £4.97 (£13.75 — £8.78 = £4.97)

Click the Save Changes button. The last delivery method we need to add here is the Courier rate. Since this will be one Price to all countries included in Europe Zone 1 this is very simple. 

Click the Add Delivery Method button. Change the Country to 'Europe Zone 1', and enter 'Courier (Zone 1)' for the Name and 'Courier' for the Display Name. We'd advise against entering DPD in the Display Name field here simply because DPD typically work with delivery partners in other countries, so it might not be DPD who deliver. 

Add the price you want to charge in the Price field, and then click the Save Changes button. And that's it. Since there are no weight dependant rates for this service there's no need to add Additional Costs. 

We entered £8.70 as the Price, and after clicking Save Changes this was the result: 

Now you'll need to repeat this for Zones 2 to 5. But don't worry, you can duplicate each delivery method created for Zone 1:

  1. Duplicate the Regular (Zone 1) delivery method. 
  2. Change the Delivery Method Name to 'Regular (Zone 2)' and click Copy.
  3. Click the Edit button next to the new delivery method.
  4. Change the Country to 'Europe Zone 2'.
  5. Click Save Changes. 

Follow these steps for all 3 shipping methods created for Zone 1 for each Zone in turn. You'll only need to update the pricing for the Courier options, referring to the zones listed on our Shipping costs page as a guide.

When you're finished, you'll have something like this: 

Congratulations! After sorting your rates for shipping to Europe you deserve a break with a cup of tea! But let's power through.. 

Adding new rates to USA & updating Rest of the World shipping costs

This is it, the final stretch. 

The new lower rates for shipping to the USA are based on a new service we're offering, where parcels shipped from Inkthreadable are injected straight into the USPS delivery network. It speeds up shipping times and lowers shipping costs all in one go!

There's only one rate for this, we won't be offering 'Regular' and 'Recorded' — as standard, all parcels shipped to the USA will be tracked. You'll now need to set up two delivery methods for the USA, one for this service and one for Courier. 

Click the Add Delivery Method button. Select United States as the Country, enter 'USPS' as the Name, and 'USPS (Recorded)' or something similar as the Display Name.

Again, refer to our Shipping Costs page to determine your own pricing - we've entered £4.31 as the base Price since this is our lowest rate for this service. 

For this delivery method you'll be using the Weight Restrictions again. Check the boxes to enable this option along with the Minimum & Maximum Weight values, and then enter 0.00 kg and 0.699 kg respectively. 

The weight ranges for this service are different to those you've created for previous delivery methods, but the process will be the same; define the weight bracket and enter the additional cost for each. 

The weight brackets and prices we've used are as follows, though remember the prices you charge will likely be different to ours: 

  • 0.00 - 0.099 kg - £0.00 (uses the original Price entered)
  • 0.100 - 0.100 kg - £0.60 (£4.91 — £4.31 = £0.60)
  • 0.101 - 0.199 kg - £4.80 (£8.39 — £3.59 = £4.80)
  • 0.200 - 0.299 kg - £2.76 (£6.35 — £3.59 = £2.76)
  • 0.300 - 0.399 kg - £6.00 (£9.59 — £3.59 = £6.00)
  • 0.400 - 0.499 kg - £7.20 (£10.79 — £3.59 = £7.20)
  • 0.500 - 0.599 kg - £9.60 (£13.19 — £3.59 = £9.60)
  • 0.600 - 0.699 kg - £10.80 (£14.39 — £3.59 = £10.80)

You might have noticed the rate for 0.101 - 0.199 kg is higher than for those following it. This isn't a mistake. We've made the rates as cheap as possible, but each weight bracket cost is based on both weight and parcel size. 

The vast majority of parcels shipped in the 0.101 - 0.199 kg are mugs, which are much heavier than t-shirts. Based on the minimum and maximum weight of this bracket there are only two product combinations this will be used for: a single mug, or a t-shirt shipping with a lightweight accessory (socks, phone cases and morfs). Two t-shirts will hit the 0.200 - 0.299 kg weight bracket, so they'll ship at a cheaper rate. 

Click the Save Changes button.

Next, we need to add the Courier rate for the USA. Click the Add Delivery Method button one final time. The Country is United States, the Name 'Courier (USA)', and the Display Name 'Courier'. 

The Courier rate for the USA is identical to the Rest of the World, which is £36.00. Click the Save Changes button. 

The final step with updating your delivery methods is updating your current Rest of the World costs.

Click the Edit button next to your 'Regular' delivery method for Rest of the World. The Country, Name and Display Name can all stay the same, but update the Price field to what you'd like to charge for the lowest weight bracket for this service. Inkthreadable charge £5.01, so this is what we'll use.

Scroll down to the Weight Restrictions and make sure your Minimum & Maximum Weight vales are 0.00 kg and 0.699 kg respectively. The weight brackets have changed slightly again, so go ahead and delete the current Additional Costs you have set up and add the new ones. We've set up our Additional Costs with the following weight brackets and costs (remember to refer to our Shipping Costs page to decide what you want to charge):

  • 0.00 - 0.100 kg - £0.00 (uses the original Price entered)
  • 0.101 - 0.399 kg - £4.83 (£9.84 — £5.01 = £4.83)
  • 0.400 - 0.699 kg - £8.75 (£13.76 — £5.01 = £8.75)

When finished, click the Save Changes button and repeat this process for your 'Recorded' delivery method. Again, we used Inkthreadable's rates to set the base Rate as £10.46, with the Additional Costs using the following weight brackets: 

  • 0.00 - 0.100 kg - £0.00 (uses the original Price entered)
  • 0.101 - 0.399 kg - £4.31 (£14.77 — £10.46 = £4.83)
  • 0.400 - 0.699 kg - £7.90 (£18.36 — £10.46 = £8.75)

Remember to click the Save Changes button. And that's it! All of your shipping rates have now been updated to include the new rates we're offering. Congrats!

But... that's not the end. We have one last thing to update. 

We've added the new lightweight rate for UK shipping, but if you've previously exported products from Inkthreadable, specifically any phone cases, socks, or morfs, then you'll need to update the weight values of these products to make sure they ship with the new lightweight rate. 

Luckily, you can do this quite quickly! 

Click Features in the top menu bar, and then click to open the Advanced Inventory Manager. Here you'll find every product currently listed in your store. Remember, you only need to update the weights of phone cases, socks, and morfs that are currently in your store. From now on, the weights of these products will export with the new lower value. 

Use the left hand menu to navigate to the products you'll need to update. In our example we have some phone cases to update. 

You can now see each product you need to update, and updating is a simple case of clicking on each weight value in turn and updating from 0.100 to 0.090.

Make sure you do this for any product exported from Inkthreadable that is either a phone case, morf, or pair of socks. 

And that's it! Finished! If we look back to that initial list of six tasks you'll see just how much you've accomplished: 

  • Increase shipping costs to match the new Inkthreadable costs - DONE!
  • Add the Royal Mail 48 & Royal Mail 48 Recorded services - DONE!
  • Add the new lightweight rates for UK - DONE!
  • Update current product weight values for lightweight rates - DONE!
  • Add the new European zones and rates - DONE!
  • Add the new shipping rates for the USA - DONE!

Well done for seeing it though to the end, but if you get stuck or you have any questions feel free to reach out to our support team by clicking the chat icon to the right.

Take a break now, you've been sat staring at your screen for too long. Make a brew or something. You've earned it!

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