You may need to follow these steps if you are affected by any discontinuations. Whilst rare, we must occasionally remove products from our catalogue due to suppliers retiring products.
Step 1: Locate the affected products.
You will receive an email from us if a product in your linked eCommerce store is discontinued, and the email will include the name and SKU for the product that has been removed.
Here is the easiest way to find the product this relates to in your store:
Search for the SKU in your eCommerce store inventory or products list.
If you don't use our SKU numbers, try searching for the colour name instead.
Then, note down the title of your product listings that currently use the affected colour or product style.
Step 2: Find a suitable alternative.
If a colour or a product has been discontinued, but a similar one is available on the same product, we will include this in our email to you.
Alternatively, you can check the products on our website to find a suitable colour or product style.
Step 3a: Link to a new colour.
Follow this step if you're affected by a colour discontinuation.
Open the integration page and click 'Link Products' under the integration you have installed.
Search the product name as it appears in your store, and click Edit.
Scroll or use CTRL+F to find the variants currently using the discontinued colour.
Tick the checkbox to re-link this variant.
Select the relevant size and change the Colour dropdown to a suitable alternative.
For example, in the screenshot below our product was previously using Melon Code. When this colour was updated, we recommended updating to similar colour Day Fall.
Complete this process for every size of the affected colour, then scroll to the bottom of the page and click Save.
Your product should now appear as 100% linked, and any new orders will be received using the updated colour.
3b: Link to a new product option.
Follow this step if you're affected by a product discontinuation.
Open the integration page and click 'Link Products' under the integration you have installed.
Search the product name as it appears in your store, and click Edit.
Click 'Change' in the top-right corner, then type in the name of the product you'd like to change to.
Please be aware that once you select the new option, you will need to go through each product variant and re-link to the correct colour and sizes where possible. If any of your existing colours or sizes are not available on the new product, you can leave them unlinked at this step, then delete them from the store listing in your eCommerce platform afterwards.
Tick the checkbox to re-link a variant.
Select the relevant size and change the Colour dropdown to a suitable alternative.
Complete this process for every size of the affected colour, then scroll to the bottom of the page and click Save.
Your product should now appear as 100% linked, and any new orders will be received using the updated product.
Step 4: Upload a new mockup.
To avoid any potential issues, we recommend that you create a new mockup for your product listing.
To make a mockup on our website:
Open the product on our website, upload your design or select this from your saved designs, and click the eye icon Preview.
Right-click, Save As, and finally upload this image to your product listing.
Depending on the platform you're using, uploading a new product image will take different steps, but you will always be able to replace the previous image.
Check out these articles for your platform if you're unsure on how to edit a product:
We hope this guide was helpful. If you have any questions, please don't hesitate to reach out to our support team. We're happy to help in any way we can.